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Get in touch with our Aftercare Team.

The quickest way to report an issue is by using the button below.

Smell gas? Call the National Gas Emergency Line immediately at 0800 111 999.

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London Office

Queens Court, 9-17 Eastern Road,
Romford, Essex, United Kingdom,
RM1 3NG

  • Info@heatix.co.uk
  • 01708948450

Frequently asked questions.

Will a Heat Pump Heat My Water?

Yes! Air source heat pumps heat water in an insulated cylinder, keeping it hot for hours until needed for washing up or bathing.

As part of the system design, we’ll assess your household’s hot water needs to ensure the cylinder is the right size. Typically, water is heated to 55°C, providing comfortably hot showers and baths.

Your heat pump should be serviced annually by a qualified heat pump engineer to ensure optimal performance.

Investing in a heat pump helps lower energy bills and reduce your carbon footprint, but we understand you may have concerns. Here’s what to consider:

  • Property Disruption – Installation involves replacing your boiler, adding a hot water cylinder (if needed), and upgrading radiators. A typical installation takes 3–4 days, and we’ll work with you to ensure a setup you’re happy with.

  • Upfront Cost – While heat pumps require a higher initial investment, the Boiler Upgrade Scheme offers £7,500 in government grants to eligible homeowners, significantly reducing the cost.

  • Home Efficiency – Your loft and wall insulation may need reviewing to ensure your home retains heat effectively.

  • Space Requirements – An air source heat pump requires some outdoor space for installation.

Yes! We’ll set up your system to match your needs.

Heat pumps work best when left at a low but comfortable setting all day. The system will warm your home in the morning and again in the evening. If you need extra warmth during the day, you can easily adjust the temperature using the heating controls.